What are the Penalties for sellers and how to avoid them?

Rafidah Duraim posted this on Sep 27, 2017

Who does the penalties apply to?

  • Penaties ONLY APPLY to sellers to keeps the stocks with them and use our Seller Admin Panel to upload their products.

Why is Naindah imposing Penalties?

  • To ensure that sellers are proactive and to provide amazing customer experience on Naindah.com
  • Discourage bad behaviour from sellers and ensuring good re-purchase and conversion rates.

How do sellers get penalised?

  • When they breach the following policies.

What are the penalties?

  1. Defective Products
  2. Missing Parts
  3. Wrong Item
  4. Cancelled order due to Out Of Stock
  5. Slow Fulfillment
  6. Wrong Price
  7. Incorrect Product Weight
  8. Counterfiet / Fake Items
  9. Prohibited Items

What are the penalty fees?

  • For each breach, a penalty fine of $5 is imposed. However for wrong product weight, the balance of the delivery cost will be imposed.

How to avoid getting penalties?

  1. Defective Products
    • Work with trustworthy suppliers
    • Conduct strict quality control and always frequently do sample testing
    • When products are returned due to defective, always take quick action to assist the customer.
  2. Missing Parts
    • Make sure to pack all the items that you have stated in your description.
    • Recheck the items packed in the boxes before being delivered to the customer.
  3. Wrong Item
    • Pay extra attention when packing the ordered items.
    • Recheck the items packed in the boxes before being delivered to the customer.
  4. Cancelled order due to Out Of Stock
    • Update the stock levels regularly and precisely.
    • Allocate sufficient stock to Naindah.com
  5. Slow Fulfillment
    • Pay attention to the ordered notification that Naindah.com sends via email.
    • Always check for new orders.
  6. Wrong Price
    • Regularly check the price of all your products.
    • Be extra careful when you submit prices on products also on the prices on the discount section.
  7. Incorrect Product Weight
    • Always make sure the product weight you enter is the correct product weight of the item.
    • Be extra careful when you input the product weight and ensure accuracy.
  8. Counterfiet / Fake Items
    • Be extra careful when selling your products, ensure they are authentic and original.
  9. Prohibited Items
    • Ensure to abide to our list of prohibited items that can be found HERE & HERE
    • Double check before uploading your product to Naindah.com

If you have more questions and queries, please contact us at +673 2650018 or email us by clicking here.